Return & Refund Policy

Return & Refund Policy
Last updated: May 14, 2026
Hamilton Euromarket · hamiltoneuromarkets.com
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📌 In short
If something's wrong, we make it right.
Damaged, spoiled, or incorrect food/perishable items: photo + email within 48 hours → full refund or replacement, no questions asked.
Non-food items (kitchenware, cleaning, personal care): return within 14 days in original packaging for refund or exchange.
All sales are final on alcohol (state law) and on opened personal-care items (hygiene).
Custom orders and special-request items are non-refundable.
Email us at info@hamiltoneuromarkets.com or call your nearest store. We respond fast.
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1. Our promise
Hamilton Euromarket is a family-owned business serving the diaspora community. We want every order to feel like a successful visit to your neighborhood grocer. If anything about your order is wrong — damaged, spoiled, missing, or just not what you expected — we want to know, and we'll fix it.
2. Food, perishable, and refrigerated items
Due to health and safety regulations, we cannot accept physical returns on food, perishable, or refrigerated products once they leave our possession. But that doesn't mean you're stuck with a bad order.
If your perishable item arrives damaged, spoiled, or incorrect:
Take a photo of the item showing the issue (broken seal, spoiled product, wrong item, etc.).
Email us within 48 hours of receiving the order at info@hamiltoneuromarkets.com, or call:
San Jose: (669) 369-8020
Alhambra: (626) 537-1031
We'll review your photo and respond within 24 business hours.
Approved cases get a full refund or a free replacement (your choice) — no shipping back required.
What counts as "damaged, spoiled, or incorrect":
Broken or leaking packaging
Expired date on arrival
Spoiled product (off smell, discoloration, mold)
Wrong item (got Vegeta instead of Začin C)
Missing item from order
What doesn't:
"I didn't like it" or "It tastes different than I remembered" — these aren't quality defects
Damage from leaving perishables in a hot car for hours after delivery
Items reported more than 48 hours after delivery
3. Non-food items
For non-food items (kitchenware, cleaning supplies, paper goods, unopened personal care), you may return them within 14 days of purchase for a refund or exchange, provided:
The item is unused and in original packaging
You have proof of purchase (order number or receipt)
The original tags or seals are intact
Bring returns to either store (San Jose or Alhambra) or contact us about a return shipping label.
Items we cannot accept back even within 14 days:
Opened personal-care or hygiene products (creams, soaps, oral care, etc.) — for everyone's safety
Items marked "Final Sale" at the time of purchase
Custom or special-request items (we order them just for you)
Gift cards
4. Alcohol
By California law, all alcohol sales are final. We cannot accept returns, exchanges, or refunds on wine, beer, rakija, brandy, liqueur, or any other alcoholic beverage once it leaves the store or is delivered to you.
If your alcohol delivery arrives damaged (broken bottle, leaking), contact us within 24 hours with a photo — we'll replace the damaged item even though the general policy is "all sales final," because damage in transit is on us, not you.
5. Refunds
When a refund is approved:
Original payment method: refund processed within 3 business days from approval
Credit card: typically appears on your statement within 5–10 business days (depends on your bank)
Store credit: instantly available, never expires
Cash purchases at the store: in-store cash refund, or store credit if you prefer
We'll send a confirmation email when the refund is initiated. If you don't see the refund after 10 business days, contact us and your bank — sometimes refunds get stuck and need a nudge.
6. Exchanges
You can exchange non-food items within 14 days for any other item of equal value. If the new item costs more, we'll charge the difference. If it costs less, you'll get the difference back as store credit.
For food items, "exchange" is the same as our damage policy — we'll send a replacement of the same product. We don't do cross-product food swaps after delivery (e.g., trading unopened cookies for chocolate).
7. How to start a return or refund
Easiest path:
Email info@hamiltoneuromarkets.com
Subject line: "Return / Refund — Order #[your order number]"
Include: your name, order number, what's wrong, and photos if applicable
We respond within 24 business hours
Or visit either store during business hours with your order confirmation. Our team will handle it on the spot when they can.
8. Order cancellations
You can cancel an order before it has been processed (typically within 1 hour of placing it). After processing, we may not be able to cancel — but contact us right away and we'll try.
If your order has shipped or been handed to the local delivery dasher, the return-after-delivery rules above apply.
9. Why our policy is what it is
We're a real grocery store, not a one-size-fits-all online retailer. Food safety, perishable handling, and alcohol regulations are non-negotiable — they protect you, our other customers, and the community.
But we're also a small family business that knows our customers personally. When something goes wrong, we use judgment, not just policy. If you have a unique situation that doesn't fit the rules above, please contact us anyway — we'll work with you.
10. Contact
Hamilton Euromarket — San Jose
4160 Stevens Creek Blvd, San Jose, CA 95129
(669) 369-8020
Hamilton Euromarket — Alhambra
445 W Main St, Alhambra, CA 91801
(626) 537-1031
Email: info@hamiltoneuromarkets.com
Mon–Sat 9 AM – 8 PM · Sun 9 AM – 7 PM (Pacific Time)