Shipping & Delivery Policy

Last updated: July 13, 2026
Hamilton Euromarket · hamiltoneuromarkets.com

In short

There are two ways to get your order right now:

• Free in-store pickup at San Jose or Alhambra — ready in 2 hours or less, and 5% off with code PICKUP5. This is the best value, and the only way to get fresh, frozen, or alcohol items.
• Nationwide shipping of shelf-stable groceries via USPS or UPS — you pay the real carrier rate, calculated by weight and ZIP code at checkout.

We do not offer free shipping. That is a deliberate choice. Stores that ship "free" pay for it by raising the price of every item on the shelf. We would rather keep our prices low and charge you exactly what the carrier charges us — no markup, nothing hidden. If you want to pay nothing for delivery, choose pickup: it's free, it's faster, and it's 5% cheaper.

Local delivery is coming. We're working on same-day local delivery with DoorDash. It is not available yet — when it launches, it will be announced here and on the homepage.

1. Free in-store pickup — 5% off

Order online, pick up at the store. Available at both locations:

• San Jose — 4160 Stevens Creek Blvd, San Jose, CA 95129 · (669) 369-8020
• Alhambra — 445 W Main St, Alhambra, CA 91801 · (626) 537-1031

How it works:

• Choose Pickup at checkout and select your store.
• Enter code PICKUP5 at checkout for 5% off your order.
• Most orders are ready in 2 hours or less during store hours. You'll get an email or text when it's ready.
• In a hurry? Call the store and we'll do our best to have it ready sooner. We'd rather hear from you than have you wait.
• Bring a photo ID. We check it at the cash register before handing over your order. This is required by law for alcohol, and it protects your order in every other case.

Store hours: Mon–Sat 9 AM – 8 PM · Sun 9 AM – 7 PM (Pacific). We hold pickup orders for 7 days from the "ready" notice — if you can't make it in time, call us and we'll hold it longer or refund it.

2. Nationwide shipping (USPS / UPS) — shelf-stable items only

We ship non-perishable items anywhere in the United States.

• Rates are the carrier's own, at no markup. USPS and UPS rates are calculated live at checkout from the weight of your order and your ZIP code. What you pay is what the carrier charges — we add nothing on top.
• There is no free-shipping threshold. See the explanation above.
• You can see your exact shipping cost before you pay — use the shipping calculator in your cart, or it will appear at checkout once you enter your address.
• Estimated delivery: 1–5 business days from carrier hand-off, depending on destination.
• You'll receive a tracking number by email when your order ships.

We ship shelf-stable groceries, snacks, non-alcoholic beverages, coffee, tea, spices, dry goods, and home & personal care. We do not ship refrigerated items, frozen items, or alcohol. Those are available for in-store pickup only.

3. What we can and cannot ship

Category	In-store pickup	Nationwide shipping	Local delivery
Shelf-stable groceries, dry goods	Yes	Yes	Coming soon
Snacks, candy, non-alcoholic drinks	Yes	Yes	Coming soon
Coffee, tea, spices	Yes	Yes	Coming soon
Home & personal care	Yes	Yes	Coming soon
Refrigerated items (dairy, deli)	Yes	No	Coming soon
Frozen items	Yes	No	Coming soon
Alcohol (wine, beer, rakija)	Yes — photo ID, 21+	No	Coming soon

4. Local delivery — coming soon

We are setting up same-day local delivery with DoorDash for customers near our San Jose and Alhambra stores. It is not running yet and cannot be selected at checkout. We'll announce it here and on the homepage the day it goes live. Until then, pickup and shipping are the two options.

5. Delays and damage

Carrier delays. Once we hand your order to USPS or UPS, the delivery timing is theirs, not ours. We are not liable for delays caused by carriers, weather, holiday volume, or other events outside our control. If your order is taking unusually long, contact us and we'll chase the carrier on your behalf.

Damaged, wrong, or missing items. Take photos and contact us within 48 hours of delivery or pickup — info@hamiltoneuromarkets.com, or call your nearest store. We'll replace the items or refund them. See our Return & Refund Policy for details.

6. Title and risk of loss

Title and risk of loss pass to you when you pick up the order in-store, or when the carrier (USPS/UPS) takes possession of it at our store. This is standard retail practice. The 48-hour damage and missing-item window above applies regardless.

7. Contact

Hamilton Euromarket — San Jose
4160 Stevens Creek Blvd, San Jose, CA 95129 · (669) 369-8020

Hamilton Euromarket — Alhambra
445 W Main St, Alhambra, CA 91801 · (626) 537-1031

Email: info@hamiltoneuromarkets.com
Hours: Mon–Sat 9 AM – 8 PM · Sun 9 AM – 7 PM (Pacific)

If you have a question about your order, please call. We'd rather talk to you than have you guess.