Accessibility Statement

Accessibility Statement
Last updated: May 14, 2026
Hamilton Euromarket · hamiltoneuromarkets.com
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📌 In short
We're committed to making our online store usable for everyone — including customers who use screen readers, keyboard navigation, or assistive technology. We're following the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If anything on our site is hard for you to use, please contact us at info@hamiltoneuromarkets.com — we'll fix it and help you with your order.
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Our commitment
Hamilton Euromarket believes that the taste of home should be accessible to every member of our community — including customers with visual, hearing, motor, or cognitive disabilities. We design and maintain our online store to be perceivable, operable, understandable, and robust, in line with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA published by the World Wide Web Consortium (W3C).
What we've built in
Keyboard navigation — every interactive element on the site is reachable and operable with a keyboard alone (Tab, Enter, Space, arrow keys).
Skip-to-content link — at the top of every page, allowing screen reader users to bypass the navigation and jump directly to main content.
Alt text on product images — over 2,800 product images carry descriptive alt text so screen readers can communicate what each product is.
Visible focus rings — when navigating by keyboard, the current focused element is clearly highlighted.
Semantic HTML structure — properly nested headings, landmark regions (header, nav, main, footer), and ARIA labels on icons.
Color contrast — our color palette has been chosen to meet WCAG AA contrast ratios.
Resizable text — the layout adapts when users zoom or increase their browser font size up to 200%.
Form labels — all forms include explicit labels associated with their inputs.
No motion traps — animations and carousels do not auto-advance in ways that prevent reading.
Tested with
VoiceOver (macOS, iOS)
NVDA (Windows)
Chrome and Firefox keyboard-only navigation
Browser zoom up to 200%
Mobile responsive layouts on iOS and Android
Known limitations
We're a small business and our online store is a continuous work in progress. Some areas where we're still improving:
Older product images imported during catalog migration may have generic alt text — we're patching these monthly.
Some third-party apps (chat widgets, review apps) may not fully conform to WCAG AA; we evaluate accessibility before installing new apps but cannot always guarantee compliance.
PDFs and downloadable documents may not yet be fully tagged for screen readers — please contact us and we'll provide alternative formats.
How to reach us
If you encounter any barrier to using our site, please tell us — we want to know, and we'll respond quickly:
Email: info@hamiltoneuromarkets.com
Phone:
San Jose: (669) 369-8020
Alhambra: (626) 537-1031
Mail:
Hamilton Euromarket
4160 Stevens Creek Blvd, San Jose, CA 95129
We aim to respond within 2 business days. If you need help completing an order or have an urgent accessibility concern, please call your nearest store — our team is glad to assist over the phone.
In-store accessibility
Both Hamilton Euromarket locations are wheelchair-accessible:
San Jose — 4160 Stevens Creek Blvd, San Jose, CA 95129 — accessible parking, no-step entry, accessible restrooms.
Alhambra — 445 W Main St, Alhambra, CA 91801 — accessible parking, no-step entry.
If you need assistance shopping in person or want to call ahead for curbside service, please ring us — we're here to help.
Continuous improvement
We review our accessibility on a quarterly basis and after any major site change. This statement was last updated on May 14, 2026. If you have suggestions for how we can make our store more accessible, we welcome them at info@hamiltoneuromarkets.com.
Feedback policy
We treat accessibility complaints with priority. Reports made via the contact paths above are routed directly to ownership and addressed in the next site release cycle (typically within 14–30 days, depending on complexity).