Shipping policy
Last updated: July 13, 2026
Hamilton Euromarket · hamiltoneuromarkets.com
In short
There are two ways to get your order:
- Free in-store pickup at San Jose or Alhambra — ready in 2 hours or less, and 5% off with code PICKUP5. Best value, and the only way to get fresh, frozen, or alcohol items.
- Nationwide shipping of shelf-stable groceries via USPS or UPS — you pay the carrier's real rate, calculated by weight and ZIP code at checkout.
We do not offer free shipping. That is deliberate. Stores that ship "free" pay for it by raising the price of every item on the shelf. We keep our prices low and charge you exactly what the carrier charges us — no markup, nothing hidden. If you want to pay nothing for delivery, choose pickup: it's free, faster, and 5% cheaper.
Local delivery is not available yet. We are setting up same-day local delivery with DoorDash. It cannot be selected at checkout today. We'll announce it here and on the homepage when it launches.
1. Free in-store pickup — 5% off
Order online, pick up at the store. Available at both locations:
- San Jose — 4160 Stevens Creek Blvd, San Jose, CA 95129 · (669) 369-8020
- Alhambra — 445 W Main St, Alhambra, CA 91801 · (626) 537-1031
- Choose Pickup at checkout and select your store.
- Enter code PICKUP5 for 5% off your order.
- Most orders are ready in 2 hours or less during store hours. You'll get an email or text when it's ready.
- In a hurry? Call the store and we'll do our best to have it ready sooner.
- Bring a photo ID. We check it at the cash register before handing over your order. Required by law for alcohol (21+).
Store hours: Mon–Sat 9 AM – 8 PM · Sun 9 AM – 7 PM (Pacific). We hold pickup orders for 7 days from the "ready" notice — if you can't make it, call us and we'll hold it longer or refund it.
2. Nationwide shipping (USPS / UPS) — shelf-stable items only
We ship non-perishable items anywhere in the United States.
- Rates are the carrier's own, at no markup. USPS and UPS rates are calculated live at checkout from the weight of your order and your ZIP code.
- There is no free-shipping threshold.
- You can see your exact shipping cost before you pay — use the shipping calculator in your cart, or it appears at checkout once you enter your address.
- Estimated delivery: 1–5 business days from carrier hand-off, depending on destination.
- You'll receive a tracking number by email when your order ships.
We ship shelf-stable groceries, snacks, non-alcoholic beverages, coffee, tea, spices, dry goods, and home & personal care. We do not ship refrigerated items, frozen items, or alcohol. Those are in-store pickup only.
3. What we can and cannot ship
| Category | In-store pickup | Nationwide shipping |
|---|---|---|
| Shelf-stable groceries, dry goods | Yes | Yes |
| Snacks, candy, non-alcoholic drinks | Yes | Yes |
| Coffee, tea, spices | Yes | Yes |
| Home & personal care | Yes | Yes |
| Refrigerated items (dairy, deli) | Yes | No |
| Frozen items | Yes | No |
| Alcohol (wine, beer, rakija) | Yes — photo ID, 21+ | No |
4. Local delivery — coming soon
We are setting up same-day local delivery with DoorDash for customers near our San Jose and Alhambra stores. It is not running yet and cannot be selected at checkout. Until then, pickup and shipping are the two options.
5. Delays and damage
Carrier delays. Once we hand your order to USPS or UPS, delivery timing is theirs. We are not liable for delays caused by carriers, weather, holiday volume, or other events outside our control. If your order is taking unusually long, contact us and we'll chase the carrier on your behalf.
Damaged, wrong, or missing items. Take photos and contact us within 48 hours of delivery or pickup — info@hamiltoneuromarkets.com, or call your nearest store. We'll replace the items or refund them. See our Return & Refund Policy.
6. Title and risk of loss
Title and risk of loss pass to you when you pick up the order in-store, or when the carrier (USPS/UPS) takes possession of it at our store. The 48-hour damage and missing-item window above applies regardless.
7. Contact
Hamilton Euromarket — San Jose
4160 Stevens Creek Blvd, San Jose, CA 95129 · (669) 369-8020
Hamilton Euromarket — Alhambra
445 W Main St, Alhambra, CA 91801 · (626) 537-1031
Email: info@hamiltoneuromarkets.com
Hours: Mon–Sat 9 AM – 8 PM · Sun 9 AM – 7 PM (Pacific)