Shelf-stable groceries ship to all 50 US states from California; refrigerated and frozen items are store pickup only; alcohol ships within California. Plain answers to the questions we get every week. Policies in full: Shipping & Delivery, Returns & Refunds, How pickup works.
Last updated 2026-10-17
Do you ship nationwide?
Yes. Shelf-stable groceries ship to all 50 US states by UPS or USPS from our California stores. You pay the real carrier rate, calculated by weight and ZIP code at checkout; there is no free shipping and no markup on the rate.
Which items cannot be shipped?
Refrigerated and frozen items (fresh cheese, kajmak, cevapi, burek, ice cream, deli meats) are store pickup only in San Jose or Alhambra. We do not ship cold items yet. Alcohol ships within California only.
Do you ship alcohol?
Within California only: wine, beer, rakija and spirits ship by UPS to California addresses with an adult signature required on delivery, 21+. Outside California, alcohol is store pickup only with a valid photo ID. By California law all alcohol sales are final.
How fast is shipping? Do you offer 2-day?
Ground shipping takes about 1–5 business days after the carrier picks up, depending on how far you are from California. Two-day shipping is offered at checkout at the carrier's rate. You receive a tracking number by email when the order ships.
Do you ship chocolate in summer?
Yes, we ship chocolate year-round. In hot months choose a faster service if you can, and pick up the box as soon as it arrives; chocolate that has softened in transit is still safe to eat and firms up again in a cool room or the fridge.
Why does my package show a code instead of a best-before date?
Many European makers print a lot code or a date in day-month-year order (for example 05.03.2027 means 5 March 2027). Some products, such as salt, honey or spirits, carry a lot code only because they do not need a date. If you are unsure, email us a photo and we will read it with you.
Where do orders ship from?
From our California stores — San Jose (4160 Stevens Creek Blvd) and Alhambra (445 W Main St). Delivery times at checkout are calculated from California.
Is pickup cheaper?
Yes. In-store pickup is free, usually ready in about 2 hours, and 5% off with code PICKUP5 at checkout. Pickup is also the only way to get refrigerated and frozen items.
Can I return food?
Unopened, shelf-stable items can be returned within 7 days with the receipt. Damaged, spoiled or incorrect items: send a photo within 48 hours for a full refund or replacement. Alcohol sales are final by California law; opened personal-care items cannot be returned.
Do you ship outside the United States?
Not at this time. Shipping is within the US only.
Our stores
San Jose — 4160 Stevens Creek Blvd, San Jose, CA 95129 (669) 369-8020 · Alhambra — 445 W Main St, Alhambra, CA 91801 (626) 537-1031 · Mon–Sat 9 AM–8 PM, Sun 10 AM–7 PM.